Refund policy
Full 30-Day Return & Replacement Policy
At Katravo, your satisfaction is our priority. We offer a 30-day return and replacement policy, giving you 30 days from the date of delivery to request a return.
Free & Easy Returns
If your return is approved, we will provide a free pre-paid return shipping label. Simply print the label, attach it to the package, and send it back at no cost to you.
Eligibility for Refund or Replacement
You are eligible for a full refund or a free replacement only if your item meets one of the following conditions:
- Defective or damaged: The product arrives with damage or a manufacturing defect.
- Missing parts: The item is incomplete or missing components.
- Incorrect item: You received the wrong product.
- Not as described: The product does not match the description or images shown.
How to Start Your Return
Contact us at info@katravo.com within 30 days of delivery. Please include:
- Proof of purchase (order number)
- Clear photos or videos showing the issue
Our Commitment
Once your return is received and inspected, we will:
- Send a replacement (new unit) at no additional cost, or
- Issue a full refund to your original payment method
Refund Processing
Approved refunds are processed within 5–10 business days, depending on your bank.
If you have any questions, contact our support team at info@katravo.com