Shipping policy
I JUST PLACED AN ORDER — WHEN WILL IT SHIP?
Please allow 3–5 business days for order processing and preparation before your order is shipped.
HOW LONG IS THE SHIPPING TIME?
Average shipping time: 8–12 business days
Please note that shipping times may occasionally be affected by factors beyond our control, such as holidays, weather conditions, or carrier delays. While most orders arrive within the estimated timeframe, delivery dates cannot be guaranteed as they are managed by the shipping carrier.
CAN I CANCEL MY ORDER?
Yes, you may cancel your order within 24 hours of placing it with no penalty.
If your order has already been processed or shipped, cancellation will no longer be possible.
To request a cancellation, please email us with the subject line: “CANCEL”
I ENTERED AN INCORRECT ADDRESS
If you entered an incorrect or auto-filled address, please contact us immediately or reply to your order confirmation email with the correct details.
Address changes can only be made within 24 hours of placing the order.
MY ITEM ARRIVED DAMAGED
We carefully package all items to ensure safe delivery. However, in rare cases, damage may occur during shipping.
If your item arrives damaged, please contact us and include:
- Your order number
- A clear photo of the damaged product
Once reviewed, we will gladly send a free replacement at no additional cost.
I HAVE A QUESTION THAT WASN’T ANSWERED — CAN YOU HELP?
Yes! If you have any additional questions, feel free to contact us anytime.
Our support team will respond within 24 hours.